How do we do it?

What?

Assessment of customer satisfaction and loyalty using ACSI (American Customer Satisfaction Index) links satisfaction, compliance with service expectations and the actual performance of the company into a single indicator-loyalty index. In addition, the method allows the company to form recommendations for improving its operational performance.

How?

Survey of the company's clients using a structured, standardised questionnaire. The method assumes a sample of at least 50 respondents.

Who?

Users of a product or service, people who make decisions about using the service or product. Two options are possible:

1. B2B Research panel - then the product should be popular enough for at least 20% of SMEs to have used it and be able to give their feedback.
2. Client's own base. We prepare the link, you send it to your clients and get the finished report.

Contact Information

Office Address: B2B Research
Rue de Montbrillant 26, 1201, Geneve, Suisse

Email: [email protected]