How do we do it?

What?

The Net Promoter Score (NPS) index quickly and reliably assesses the level of customer loyalty to a company. Additionally, the method allows companies to identify the most important factors influencing loyalty.

How?

Surveying company clients using a structured, standard questionnaire. The method assumes a sample of at least 50 respondents.

Who?

Product or service users, people making decisions about using the service or product. There are two possible options:

1. B2B Research panel - then the product should be popular enough for at least 20% of SMEs to have used it and be able to give their feedback.
2. Client's own base. We prepare the link, you send it to your clients and get the finished report.

Contact Information

Office Address: B2B Research
Rue de Montbrillant 26, 1201, Geneve, Suisse

Email: [email protected]